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Frequently Asked Questions

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FAQ - Professional Air Soap Cutter System

AIr Soap Cutter and Mold

Air Soap Cutter

Shown with Optional Stand and Model ACM1C Soap Mold

   
 
 

Question:

What is the difference between the Soap Cutter with a loaf grid and the Soap Cutter with a bar grid?

Answer:

They are one and the same soap cutter. You get two cutting frames with your Air Soap Cutter, a Loaf and a Bar cutting frame.

 

*The Loaf Grid cuts the face of the bar or width and length.

 

*The Bar Grid cuts the thickness.

 
 

Question:

Does the Air Soap Cutter cut in logs and bars or only one type?

Answer:

They both will cut loaves and bars. If you wish, you can also order extra grids for other loaf sizes or bar sizes, such as sample and hotel bar sizes.

 
 

Question:

I recently received your Air Soap Cutter and Soap Molds. The base plate for the bar cutter appears to be bowed. It still fits on the pins but it has some rocking to it. Is this a problem?

Answer:

This will not affect your cutting. It is normal for the tables to bow some - no way around it. You will notice that we have scored the other side, to compensate for some of this bowing.

 
 

Question:

How many frames come with the Air Soap Cutter?

Answer:

The Air Soap Cutter comes with two frames, a soap bar frame and a soap loaf frame.

 
 

Question:

I currently have a block grid cutter (a cheaper variety than the one you sell, made of wood and recycled plastic) and the wires break fairly often which is time consuming to replace, sometimes even ruining some of the soap in the process. I'm not sure the reason, but I need to know of the probability of this happening with your unit as well.

Answer:

I don't know the gauge or type of the wire you use. Ours is a special grade that as far as I know only one company in the World makes. We have sold over a thousand cutters over the course of 12 years and seldom need to send replacement wire to anyone.

Sometimes it is not the wire but the wire tying method. We designed our wire bolts to work with the particular wire we use and to pull the wire, straight on. They are also designed to allow tiny adjustments in the tension and to lock firmly in place.

 
 

 

 

 

 

 

 

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Willow Way LLC - Home Office

12873 W. E. Oler Road

Hagerstown, IN 47346

Phone: 765-886-4640  |  Fax: 765-886-4644

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Willow Way LLC - Dallas Office

Dallas, Texas

Phone: 972-620-1108 | Fax: 972-241-5292

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Willow Way LLC - Richmond Office

Richmond, Indiana

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