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Custom Soapmaking
Systems & Design

We can help
Design your Complete
Soap Making System
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Our Business Hours USA - Eastern Time Zone Monday thru Friday
9:00AM - 5:00PM

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What Our Customers
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We Recycle!
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Serving Our Handcrafted Industry to
over 121 Countries & Thousands of Cities since 1996
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Select a Category to view the
associated Frequently Asked Questions |
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Question:
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How can I avoid sink
holes in my lip balm tubes? What do I do if I have them and it
is too late to pour more on top? |
Answer:
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Number one, slowly fill the holes,
systematically running down the row, then to the next and so on.
Pouring too fast will cause air pockets. The material is hot,
hot balm is expanded so naturally it is going to shrink when it
cools. Pouring slowly along the row allows a little cooling to
take place.
When you get done with the last row go back
again, row by row and overfill the tubes. Always overfill;
remember you can just scrape off the excess and use it again.
If for some reason you have a hole or two that
sink holes, take a hair blow drier or a heat gun and just wave
over the hole until it melts and levels out. Just don't melt the
plastic, keep the heat gun moving.
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Question:
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Can you make smaller
trays? |
Answer:
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Yes, but it would be a waste of material and
time. We hope that you will grow....you hope that you will grow,
so why waste your money and time on just getting by for now.
Look ahead to the future, count on it and you will find yourself
there in, no time. We do provide for smaller pours with our tray
divider, actually allowing for three different pours in one
tray.
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Question:
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Why do you mill your
trays instead of injection molding them? |
Answer:
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We have heard lots of
complaints about injection molded trays. Matter-of-fact, we sell
lots of trays to unhappy customers, because of this. Tubes
falling out, dribbles down the side of the tubes and having to
clean the tubes off after a pour.
There are a number of things
that can go wrong with the injection process, the plastic
formula maybe off, injection temperature can be wrong, the
injection mold itself is old or maybe not made properly in the
first place.
For something that needs to be "Precise, Every
Time" milling is the only answer.
Yes, it may take more time and yes a little more material is
cut out from the holes but in the long run it can save you money
and hours of frustration. We also put a wide rim all the way
around the tray, not only for pouring but to keep everything
perfectly flat and accurate.
They will never wear out and will
stay flat and accurate.
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Question:
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I am interested in
your ˝ ounce Lip Balm Trays to pour Lotion Bars. Can you tell me
how long it might take a typical person to load the tray with
tubes? I'm assuming that filling the tubes with product would go
very quickly once the tray was prepared. Also, would a reducer
be needed to slow the flow from the valve? Thank you. |
Answer:
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Providing you have the tubes ready in a box and
everything set up in easy reach; you should be able to place
about, 25 to 35 tubes per minute. Larger tubes will be closer to
the lower end.
A reducer valve will help as well as having a surface that
you can easily slide the tray around as you are filling. A
plastic, Formica or stainless steel surface is good.
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Question:
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We use a lot of color
in the lip balms. How do we clean the trays? |
Answer:
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HDPE plastic will take any cleaner.
Oxy Clean, 409, Citrus Cleaners, Simple Green, even Lacquer
Thinner. Just don't use anything abrasive as it will mare the
surface and making cleaning much more difficult later.
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Question:
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Hi, we have been
trying out the smaller versions of your trays and we find the
surface can look rather grainy due to the scraping of the excess
lip balm from the top of the tray. Then, when you pull out the
lip balm tube there is residue on the edges. When you wipe it
off you have wipe marks on the top of the balm, versus the
smooth surface with doing the single pour.
With more practice does this problem resolve itself? What advice
can you give us before I jump in and buy the really large trays
you sell? |
Answer:
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We don't make a smaller version lip balm tray.
We make 225 and 450 tube trays. If you are talking about those
hobbyist trays that are $14.95, that is someone else entirely.
The process of making our trays is totally different than the
process of making those small trays. Please see our Q&A section
on Lip Balms for an explanation.
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Question:
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How do you smooth the
surface of the lip balm if this is desired? |
Answer:
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You can use a heat gun, hair dryer or, some of
the our larger manufactures use heat lamps or heat tunnels with
a conveyor.
Most people use a heat gun. It is fast and
efficient. We also supply you with a stainless steel knife that
leaves a pretty clean surface to begin with.
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Question:
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Do you have
experience with the automated filling systems for lip balms,
like your bottle fillers? |
Answer:
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Any bottle filler, single shot or hand held,
multiple shot filler is slow compared to the trays. Until you
get into a full-line conveyor/packaging/filler system, upwards
of $100,000, you are better off with flood trays.
We have customers with more than 50 of our
double trays. They must find this method pretty efficient.
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Willow Way LLC
- Home Office
12873
W. E. Oler Road
Hagerstown, IN 47346
Sales,
Design & Engineering
Phone:
765-886-4640 | Fax: 765-886-4644
Click Here to e-mail Us
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Willow Way LLC
- Dallas Office
Dallas, Texas
Sales and
Customer Service
Phone:
972-620-1108 | Fax: 972-243-0034
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Willow Way LLC
- Richmond Office
Richmond, Indiana
Web Design and
Marketing
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USA - Office Hours: Eastern Time Zone - Monday thru Friday
- 9:00AM - 5:00PM |
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Willow Way, LLC Family of Web Sites
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Copyright © 1996-2012 Willow Way, LLC. All rights reserved Worldwide
Use of this website
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visit the links above for more information including latest pricing,
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Prices are in U.S. dollars (USD). All prices and product
availability subject to change without notice. Unless noted, prices
do not include shipping and applicable sales taxes.
Please call or e-mail us with any questions or to place an order.

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