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Order cancellation must be received within 12 - 24 hours of placing order.

Cancellation is not guaranteed until you receive an email confirming cancellation of your order.

Once an order has been entered into the processing system it cannot be changed and/or canceled.

The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

Click here to fill out a Return Request Form... or

Please fax Return Request to, 765-458-6571 or email to sales@soapequipment.com

The Return request form must be received within 10 days from delivery, in order to obtain a Return Authorization Number and return instructions.

We will not credit shipping costs for the Returned Merchandise, and you must pay shipping to us.

If approved for return, and the merchandise is Un-USED; it is subject to a minimum of 25% restocking charge ($10.00 minimum). Any product that came in a Factory sealed carton or box that has been opened, is considered USED.

If approved for return and the merchandise is USED; it is subject to a minimum of a, 50% restocking and refurbishing charge.

Once the merchandise has been received and inspected we will notify you by e-mail or fax, the amount of Store Credit.

Items showing signs of misuse or consumer abuse will not be accepted for return or store credit, and will be returned to customer. Customer must pay cost of shipping.

If an item is defective, the manufacturer of the item will either repair or replace the defective item under their warranty. Any misuse such as using, installing the product incorrectly or any damage caused by customer voids manufacturer's warranty.

Products manufactured by Willow Way, LLC, are warranted for one (1) year (parts & labor), to be free from defects in material and workmanship under normal use, commencing from the date of delivery to customer.

All Willow Way warranties apply to the customer or Original Owner (the individual or company who purchased the product) and are Non Transferable.

Willow Way will pay shipping for 90 days from date of delivery to and from the purchasers address this is included in warranty for products manufactured by Willow Way, LLC.

Restrictions. The above warranty does not apply if the Product (a) has been altered, except by Willow Way or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Willow Way, (c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident.

Warranty repair and/or replacement: You must first contact customer service and receive an RMA if we determine that your equipment needs returned to us.

Some products might only need a part removed and only that part returned. This will require you to disassemble and re-assemble the part or parts (instructions will be provided).

Wire breakage is not included in the warranty; extra wire is supplied with each soap cutter.

If we determine that the failure was due to negligence, abuse or misuse, the customer becomes fully responsible for shipping, parts and labor for that part of the failed condition.

We are not responsible for loss of, time, materials or labor costs in any way.

We cannot send out a replacement before receiving your defective equipment and inspecting it to determine if it needs repaired or replaced. In some cases we can send out the replacement immediately once you have provided a valid credit card and signed an authorization form. Once the defective item is received we will issue a credit to your card.

Prior to shipping back any parts or equipment please contact us for return authorization and complete instructions.

Products not manufactured by Willow Way will be covered by the original manufacturer’s warranty. In general, body care and soap manufacturing equipment such as Soap Cutters, Soap Molds, Soap Oil - Candle Wax Heaters, Soap Stampers, Bath Bombs, are products manufactured by Willow Way LLC.

If in doubt when purchasing, as to which products are not Willow Way products; please contact us

We reserve the right to make changes without prior written notice.

Customer's sole and exclusive remedy and the entire liability of Willow Way, LLC under this warranty will be, at Willow Way’s or its service center's option, shipment of a replacement part within the warranty period or an RMA to return the item to Willow Way. Willow Way replacement parts used in product replacement may be new or equivalent to new. Willow Way’s obligations hereunder are conditioned upon the return of affected product in accordance with Willow Way’s or its service center's then-current Return Material Authorization (RMA) procedures.

We can provide customer service on these pieces at an hourly rate of $35 USD, or portion thereof.

	It would be helpful if you would provide the name of the person or company you purchased your used equipment from so we might determine the model and time of manufacture.
	If possible provide us with a description of the condition of your used purchase, accessories included etc.
	Send us a picture of the equipment if possible when requesting service.
	A PDF version of the instruction manual can be provided once we verify the original purchaser. (e-mail FREE, Mailed $6.00)